Here are some FAQs. If you cannot find the answer to your question below, please don’t hesitate to get in touch with our team by phone or email…

Our Careers in Beauty guide covers the main career paths followed by our students and graduates at The Beauty Academy. It helps you to identify the best career option for you based on your aspirations, preferred way of working e.g. employed or self-employed and will guide you with suggestions of the best course / training options to achieve those career goals.

It is a great place to start to learn more about working in beauty therapy and deciding what training route is best for you. Read the guide here

Of course if you need any advice or have any questions, our friendly Course Advisors are on-hand by phone (Freephone 0800 2277) or through our Live Chat messaging facility.

We provide short, intensive training courses. We work with very small numbers in each training group to provide a more student focused learning environment. We work with very experienced tutors with vast personal knowledge of working within the industry. We work only from our own training centres which are purposely and permanently set up to deliver a high standard of training.

Our courses offer a flexible route to study, to achieve your career goals and our dedicated Support Team offer assistance by email or telephone, even beyond your training days.

Each training day begins with a short introduction on health and safety with the remainder of the day focused on hands on practice and acquiring of the skills to deliver treatments.

You will receive practical training course notes within your booking confirmation email, which you are welcome to print and take along to the training to make personal notes (if desired, not compulsory) or use at home to refresh your knowledge after your training days

For those wishing to go on to achieve VTCT or City & Guilds qualifications, your coursework is completed from home within your own time, giving you flexibility to practice and prepare for assessment days.

Yes, all of our face to face courses qualify for our own industry leading insurance allowing you to work mobile; which can be arranged easily on the following link following your practical training: Beauty Insurance

If you are looking to gain employment or establish business premises, you may be advised to look at the qualification courses we have available to better suit your training needs and career aspirations.

Our Course Advisors can guide you further on the best option for your needs by calling Freephone 0800 999 2277.

Many of our students gain discount cards with leading beauty wholesalers and cosmetic brands following completion of our training courses using The Beauty Academy diploma or the qualification certificate (e.g. VTCT diploma) as proof of completion of their course. However we can accept no responsibility and have no control over individual student eligibility or availability of these discounts. This is entirely at the discretion of the supplier/wholesaler as we are in no way affiliated with any particular supplier as all courses are generic and non-brand specific.

All terms and conditions in relation to our policies, courses and bookings can be found at our Terms and Conditions page of our website.

Bookings can be made over the phone by calling our Course Advisors Freephone on 0800 999 2277.  Our offices are open Monday to Friday, 9.00am – 5.30pm. Our Advisors will be happy to answer any questions you may have over the telephone. Alternatively you can contact our Course Advisors through our website using our free Live Chat option or submit your query through the Contact page.

All courses are available to book quickly & securely 24 hours a day, 7 days a week through our website.

Payment is taken in full at the time of booking using a credit or debit card, unless taking advantage of Finance to spread the cost. To enquire about Finance, please visit our payment plan calculator: Deko Finance Plans or call us on Freephone 0800 999 2277.

We also have PayPal Credit available, allowing you to safely and conveniently spread the balance over 4 months, Interest Free. To take this option, simply select PayPal Credit when finalising your payment on our website to start a PayPal Credit application.

You can quickly & securely book training courses on our website at any time 24 hours a day, 7 days a week. All Last Minute Offers are bookable through our website at any time.

Courses booked outside of office hours will be confirmed on the next working day. Should you book a course outside of office hours scheduled for the next day, simply attend the training centre on that day for 9.45am &  take along your automated payment receipt email as proof of your booking. Please note however in such cases, training is subject to an available training place on the day. Should the course be full, you will be offered the next available date for the same course/venue, at the same price paid.

Telephone bookings can only be made Monday to Friday, 9.00am – 5.30pm.

All course fees including City & Guilds, VTCT & BABTAC fees are non-refundable and non-transferable.

In the event of a genuine reason for non-attendance or cancellation (proof of which may be required), a request for transfer to an alternative training date or course may be considered at the discretion of The Beauty Academy. A transfer fee of £25 per training date will apply to reschedule, or a medical certificate (for the named student only) will be required to waive this fee. Last Minute Offer courses can only be rescheduled with approval from The Beauty Academy and will always be subject to the rescheduling fee of £25 per training date. Should you be unable to rebook / attend your training immediately due to extenuating circumstances, we may agree to place the booking as a credit on file valid for 6 months. Training courses must be taken within 6 months from the original date of booking, after which time any course fee credit will expire. No refunds can be given on credits on file not redeemed before expiration.

Should you be unable to attend, please notify us in writing to at least 72 hours prior to the booked training course. Failing to notify us with a minimum of 72 hours’ notice, may result in forfeit of all course fees paid dependent on the circumstances.

Should you become unable to attend on the day of training itself, please call us as soon as possible after 9.00am, on 0333 800 7700 for assistance (local rate charges may apply). Please note on the weekends, this will come through to our out of hours’ team who are only available from 9.00am – 11.00am. Outside of these times, please leave a voicemail message clearly giving your name and telephone number and one of our team will come back to you within 24 hours.

You can find out about our guidance and policies relating to Covid-19 on our Staying Safe page.

If you feel that you have one of the main coronavirus symptoms:

  • A high temperature
  • A new continuous cough
  • A loss, or change to, your sense of smell or taste

You should not attend training but contact our Bookings Team at to reschedule. You should arrange an appointment to be tested and let our team know once you have your result. If positive, you will need to self isolate for 14 days before booking your training. If negative, you can rebook your training once you feel well enough. We will waive the fee on the first occasion, and on any subsequent occasions with proof of testing.

If you have already attended a training centre within the last 14 days, you should follow the above advice regarding testing. Do not attend any further training until you receive your result (usualy within 24 hours). If positive, the NHS track and trace facility will commence and anyone affected would be notified.

In the event that the Beauty Academy need to cancel your course for reasons beyond of our control, i.e. student cancellations leading to insufficient numbers of students or any other reasons beyond our control; The Beauty Academy will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email.

The Academy is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.

Our short video will help you prepare to attend your training day. All course bookings are confirmed with a Booking Confirmation email also including this information but you may find the video below helpful to recap useful info or before your confirmation email is received:

You can find all guidance at our Staying Safe page. Students are requested to provide and wear a face mask at all times while in attendance of the training centre and ensure proper hand hygiene. They are also asked to adhere to guidance from the tutor regarding maintaining social distancing.

Where possible we seek to include students with special requirements within our main course delivery.  However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis.

Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis. This can only be offered where discussed prior to booking your course, as we may need to make adjustments to the training day or special arrangements at the centre to support you for which we may require advance notice.

All courses are taught in English & given the fast track nature of our courses, students will require a good command of spoken and written English language in order to achieve and demonstrate the course requirements. We are unable to accomodate students with a translator on our standard training days as this can be disuptive for other learners due to the fast pace of our training, however we may be able to arrange one to one training for you at an additional cost if deemed required. Please discuss this with the Advisor before booking as refunds cannot be given where a student is unable to participate fully within the training day(s) due to reasons and/or fails to achieve the diploma, where not disclosed at the time of booking.

All students are required to give and receive treatments on training days. Any medical conditions which may prevent this should be disclosed in confidence at the time of booking. We reserve the right to request a medical certificate or letter from your GP to confirm your suitability to participate within the course/receive treatments prior to booking, or prior to course attendance. This is required due to our legal and insurance obligations. We are unable to accept students who are under 12 weeks pregnant or over 32 weeks pregnant for face to face practical training courses or on practical assessment days, for health & safety reasons. Students must not have received any cosmetic procedures to include skin fillers, surgery or micro blading in the 12 weeks prior to attending for training where the area treated will be expected to be worked upon as part of the training course. This is to comply with our insurance obligations, but also to ascertain which course or training option may be most suitable for you. A female model must be provided by the student where medical conditions prevent receiving treatment. Models do not complete the course effectively, and so would not receive any diploma(s).

Training days may involve mixed sex groups. Those with religious or personal reasons where they require a same sex training environment only, should discuss this with the Advisor before booking. We can usually accommodate this with notice, though this might not be upon the next scheduled training date. Male students are required to provide a female model for waxing courses.

You should arrive for 9.45am to start at 10.00am and will finish at approximately 4.00pm with a short break for lunch. Students should take along cold food (e.g. sandwich or salad) for lunch, no hot food is permitted. We recommend students remain within the centre during break periods to ensure they resume from breaks promptly. Late arrival (after 9.45am) or late return from agreed breaks is very disruptive for other students, breaching our Student Code of Conduct.

If you return late from agreed breaks you may be refused further entry and be unable to complete your course. If you arrive more than 30 minutes late (after 10.15am); you will be unable to participate in the training, resulting in a £25 transfer fee for a rescheduled date.  Please therefore ensure you allow sufficient time for travel to the centre & make use of navigation tools such as the map/directions on our website to guide your journey.

Should you be having difficulties in finding the training centre, please refer to Map & Directions to our training centres or Google Maps.

Should you still be having difficulty, please call us as soon as possible on 0333 800 7700 for assistance (local rate charges may apply).

Please note on the weekends, this will come through to our out of hours’ team who are only available from 9.00am – 11.00am.

If you are going to run late for your training, please ensure you contact us before 10.00am. Outside of these times, please leave a voicemail message clearly giving your name and telephone number and one of our team will come back to you within 24 hours.

For hygiene purposes, please bring along the correct clean towel(s) as guided in your booking confirmation for your course. These are for your personal use during the course.  Should you forget your towels, they will be available to purchase at the Academy for £15.

You will also be required to take your lunch with you (no hot food). Please avoid bringing unnecessary valuables to the training centre for security reasons, The Beauty Academy can accept no responsibility for any items taken to or left at the training centre, please ensure you take all belongings with you at the end of each training day.

No products or tools need to be brought to face to face practical training days as these will be provided at the centre on training days. The only exception to this is on the Lash Lift & Tinting or Brow Lamination courses where you must bring your Lifting patch test products as posted to your home address & on Practical Assessment days where the required products/tools list will be provided to you prior to attendance.

You should ideally wear a professional beauty tunic. Otherwise smart-casual, clean clothing should be worn. Please note no jeans should be worn. Please no trainers, sandals, flip flops, high heels or Ugg style boots. You should wear clean flat shoes with covered toes & closed in heels. Please ensure you are suitably dressed to give and receive treatments.

Long hair should be tied back, away from the face. You should have clean, short nails which should be free of polish/nail extensions. You should be free of eyelash extensions for all courses where you will be working on the face. For hair removal (waxing), you must be willing to give and receive treatments on all areas covered. It is a requirement of the course that all students allow hair growth of 0.05cm in all areas to be treated (dependent on natural hair growth patterns). This is to ensure fairness to all students, to allow equal opportunity to practice.

Please ensure you leave all valuables at home, including any jewellery as we cannot accept responsibility for valuables at the training centre. You should not wear more than one wedding band and one pair of plain stud earrings.

For the qualifications (VTCT/City & Guilds), you will require professional uniform on all assessment days which is a compulsory requirement. Uniform consists of a beauty tunic (short sleeves, any colour/style), smart fitted trousers and flat closed toe/heel shoes.

Some local authorities now require the qualifications (VTCT/City & Guilds) for licencing purposes for business premises.  Qualifications are evidence of your professionalism in the industry and are usually required to gain employment within a salon.

Qualifications are not necessarily required should you wish to work from home or mobile, however they are recommended in case your future career plans should change.

Students are responsible for checking the local authority requirements in their area before booking, to ensure their chosen course fits the requirements.

We also offer BABTAC accredited courses which are excellent for those who wish to work from home or mobile, but provide the assurance of their high quality training to clients with a widely recognised industry certificate. Our Course Advisors are happy to discuss the best training route for you, give our team a call on Freephone 0800 9992277.

Generally, NVQ & VRQ qualifications are regarded as a nationally & internationally recognised qualification of similar equivalence, through the awarding body VTCT (Vocational Training Charitable Trust). They are generally acknowledged as the required certification to gain employment within a salon, spa, cruise ship etc.  Some employers may favour a particular qualification, however both require similar amounts of home study and assessment.

To achieve a VTCT qualification, you will complete training, home study (theory & practical) and then attend for 1 day of written assessment plus 1-3 days of practical assessment (dependent on the qualification).

BABTAC / Guild accredited certificates provide an excellent option for those who are already insured or specifically looking to gain insurance with these membership / insurance bodies. They are intended for those who wish to work from home / mobile or to add to their skills in salon once already VTCT qualified. These training options involve attendance of practical training, completion of theory work beyond training and with the BABTAC route, you will also submit a small number of case studies which should be completed on friends / family. There are no assessment days with either BABTAC or Guild routes.

For VTCT qualification courses, you will be a welcome email within 24 hours of enrolling upon your programme. This will allow you to access your study and coursework materials.

You should save copies of these files for your future reference and completion. Theory work can be completed on your computer by referring to the Student Study Guide provided along with your coursework and emailed as an attachment to once completed for marking.

Should you encounter issues in accessing the files, please ensure you are using a pc/laptop compatible with PDF reader. Please ensure you are running the latest version of PDF reader which can be downloaded safely and for free from

You will also be required to practice following training and carry out treatments from home (10-12 treatments for each unit being studied) as detailed in your Practical Assignment (part of your coursework pack sent by email).  You will need to ensure you organise models (friends/family/clients) to practice upon at home.

You will require access to basic products/tools at home (and for practical assessment days) in order to complete required treatments for which students must cover this cost. Starter kits are available to purchase from our website or from any beauty supplier of your choosing.

You will need to collate the required evidence for your treatments (consultation form, feedback form and photographs) in a ring binder folder as this is required by the Awarding Body. Once all treatments are completed, you should submit your portfolio by posting to Cambridge Head Office using Special Delivery.

Receipt of work is acknowledged by email within 48 hours of receipt and feedback will be sent by email within 21 days of submission.

Once you have completed all of the coursework, you will be invited back to The Beauty Academy for assessment(s). Assessments are available at our London Kings Cross, Manchester, Birmingham & Cambridge training centres only. Assessments are available on set scheduled weekdays each month only.

You must ensure you revise thoroughly before attending for assessments and continue to practice your treatments up until you attend for practical assessment to keep your skills up to date in preparation for your assessments. Occasionally additional treatment evidence may be requested to update your Practical Assignment portfolio if there is a delay in your arranging assessments, to demonstrate you are continuing to practice your skills. Additional fees apply should you need to retake your training again prior to attending assessments. Students are required to arrange a different female model for each practical assessment day. Should you need to retake or rearrange a confirmed assessment day, an additional fee of £100 + VAT will apply per day required. Where retakes of written assessments are required, this is possible for a charge of £20 + VAT per exam paper. Written assessment results are confirmed by email within 7 days of attending your exam day. Written assessments must be completed before practical assessment days can be arranged.

Once all assessment days are complete, we will claim for your qualification certificate from the awarding body which can take up to 12 weeks to be issued. We will notify you by email when posting this out to you.

Everyone is different however the recommended guidelines are 12-20 weeks to complete and submit your coursework towards a VTCT Qualification. Bear in mind this is flexible study so much of this of the programme is completed from the convenience of home. Following this, you will be invited to arrange assessment days.

If you require further time to complete coursework, this is acceptable provided the treatments submitted within your portfolio are current and completed within the last 20 weeks from the date of submission. Where treatments fall outside of the last 20 weeks, you may be required to submit some additional treatments or resubmit your portfolio before you can progress to the assessment days. This is to ensure you have kept your knowledge and skills up to date in order to be successful in completing the assessment days. Portfolios are retained at Head Office for a maximum of 12 months, Should you portfolio become available or be required to be returned to you, you will be notified by email and asked to confirm your preference for return or disposal within 14 days. After which time they will be disposed of through confidential waste without any further contact.

All students have 12 months from the date of enrolment within which to complete their qualification including training, coursework and assessment as recommended by the Awarding Bodies. Our programmes are flexible to work around you, while still providing a fast track option to begin working within the industry.

If you wish to progress to Level 4 Aesthetics, it is the responsibility of the learner to check with both their chosen training provider and insurance company that the qualification meets their requirements prior to booking. The VTCT Level 2 & 3 certificates routes may be suitable but some advanced training / insurance may require the full Level 2 and/or 3 diploma qualifications. We offer full awards in both Level 2 & 3 qualifications


Should you require any assistance with your coursework, following your training days; please feel free to contact our Support Team, available Monday to Friday, 9.00am – 5.30pm. The Support Team can be contacted at – our team reply to all queries within 48 working hours. Should you wish to speak with someone, please email to request a call back.

Our Online courses are ideal for those who wish to develop new skills for personal interest, to provide treatments to friends/family or gain insurance to offer treatments to paying clients from home or mobile. It is also great as a first step towards further courses or for existing therapists as continuing professional development (CPD) to update your skills. Students have 8 weeks to complete our Online courses. Upon enrolment, you will be sent details to access our Online Student Portal where you will find comprehensive training manuals, video tutorials and multiple choice theory tests to complete. You will also need to complete a small number of treatments on friends or family at home to complete your course. Practical work will be evaluated by an Assessor and feedback and/or your certificate issued by email within 5 working days of submission.

BABTAC accredited unit certificates are ideal for those who wish to work from home or mobile, have insurance with BABTAC already (and wish to remain with BABTAC) and would also like to have the backing of an additional widely recognised industry certificate to give additional reassurance to your clients of your high quality training and professionalism. Once enrolled, you will attend practical training day(s) and be sent details to access on our online Student Portal to complete your multiple choice theory assignments and a small number of treatments at home on friends and family. You will receive The Beauty Academy diploma for each practical training day completed within 2 days of attending each; and will receive your BABTAC accredited unit certificate(s) within 8 weeks of all coursework being confirmed as completed. All students have up to 12 weeks to complete their BABTAC accredited unit(s) but most students will complete within 4-6 weeks.

Guild accredited unit certificates are ideal for those who wish to work from home or mobile, have insurance with The Guild already (and wish to remain with The Guild of Beauty Therapists) but would also like to have the backing of an additional widely recognised industry certificate to give additional reassurance to your clients of your high quality training and professionalism. Once enrolled, you will attend practical training day(s) and be sent details to access The Guild online student portal to complete the online theory aspects required to achieve the additional Guild certificate. You will need to purchase a student membership at an additional cost of £25 (if not already an insured member of The Guild) in order to access The Guild online portal. You will receive The Beauty Academy diploma for each practical training day completed within 2 days of attending each; and will receive your Guild accredited certificate(s) direct from The Guild of Beauty Therapists within 4 weeks of training and the online theory being confirmed as completed. All students have up to 12 weeks to complete their Guild accredited unit(s) but most students will complete within 4-6 weeks.

Following your practical training, you will be emailed The Beauty Academy Diploma Certificate within 2 working days which allows you to obtain Public Liability insurance so you can start offering treatments to paying clients and work from home or mobile. This will also enable you to purchase products/tools from a number of beauty wholesale suppliers.

Should you require a printed copy of your certificate, please email our Bookings Team to receive a Diploma Request Form which must be submitted by email. There is a fee of £25 per certificate. The format is the same as your emailed diploma so you may prefer to print at home for convenience.

If you are completing a qualification (VTCT or City & Guilds), you will receive your awarding body certificate following successful completion of all coursework and assessment days. This will be claimed and posted to you within 12 weeks of completing your practical assessment days (once received from the awarding body). BABTAC accredited unit certificates are claimed only once all training and coursework has been confirmed as completed and are posted within 8 weeks of completing your course (once received from BABTAC), Guild Accredited certificates are issued directly from The Guild to the student once training and online theory have been confirmed as completed.

Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the practical training notes provided with the booking confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the Support Team with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required.

Students of The Beauty Academy enrolled upon a qualification with an enrolment period of 12 months (e.g. VTCT & BABTAC qualifications) are eligible to apply for an NUS Extra card. Details can be found here

We hope you will wish to keep in touch. Join our mailing list here and once signed up, we will send you our email newsletter covering latest news, offers and discounts.

Our blog also covers hot topics, advice and best practice within the beauty industry. Keep an eye for our latest updates.

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If you require any further assistance or have any questions, please feel free to email Our offices are open Monday to Friday from 9.00am – 5.30pm. For urgent queries, please call us on 0333 800 7700 for Existing Student Support or 0800 999 2277 for all New Course Enquiries.

  • Established 1990: the Original Private Beauty Training School

    I have done a few courses with The Beauty Academy. I’m a successful Beauty Therapist now. I run my own business. Thank You 😊

    Klaudia Traubert

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  • Established 1990: the Original Private Beauty Training School

    Brilliant course. Tutor Leanne was so helpful and friendly and made me feel totally at ease. I was nervous as I have never done any beauty training before and she put me at ease straight away. Brilliant service and I will one hundred percent be using again. Thank you very much!!

    Ellie Hood

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  • Established 1990: the Original Private Beauty Training School

    I made a last minute decision to attend the ‘dry manicure and gel polish’ course and so glad I did! The tutor (Donnamarie) was so passionate and inspiring that she gave me the confidence I needed. Everything was well explained and the group was small enough get the best out of the day.

    Gemma Hacker

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Our expert team of tutors based across our 10 Training Schools are all qualified to the highest levels, with years of industry experience and all friendly and excited to welcome all our fantastic students