Payment is required in full at the time of booking.
The only exception is when you take advantage of PayPal Credit to spread the balance over a third party payment plan.
Please call Freephone 0800 999 2277 to speak with one of our Course Advisors for more advice on our courses and payment options available.
Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.
All course fees are non-refundable and non-transferable.
The Beauty Academy is unable to offer refunds for cancellations outside of our control, i.e. adverse weather conditions, terrorist attacks, flooding, industrial action or Visa refusals. An alternative training date will be offered. For classroom training temporarily postponed due to government lockdown restrictions, we will offer priority rebooking for all affected students and make the equivalent online course available free of charge, if beneficial for and requested by the student while awaiting attendance of booked classroom courses. Classroom course bookings postponed by lockdown remain non-refundable but will be valid to rebook for a scheduled training date convenient to the student, within the next 12 months. The Academy is not responsible for any loss of income, accommodation/travelling costs students may incur due to the cancellation of courses.
Deko Finance / Premium Credit / Klarna only: Courses purchased using the aforementioned payment methods would be eligible for a 14 day ‘Cooling Off’ period which begins from the agreed date of plan commencement and expires after 14 days or as soon as any part of the course is redeemed e.g. attendance of a training day or accessing the online student portal to begin online learning. When accessing the portal for the first time, you are reminded of these terms and agree to cease your ‘Cooling Off’ period by proceeding. If you wish to exercise your right to cancel, you must notifiy us in writing within the 14 day period by emailing email@example.com – you would also need to contact the finance provider to cancel your agreement once we have confirmed acceptance of your request to cancel. We reserve the right to make a charge to cover our reasonable administration costs and would advise if applicable upon confirming receipt of your cancellation request.
Ideal4Finance: Courses purchased using a Ideal4Finance loan would not be subject to the ‘Cooling Off’ period as this finance is obtained for an amount paid direct to the applicant and not tied to a specific course application or enrolment. Consideration of cancellation for Ideal4Finance loans would need to be made directly to the lender under their terms but this would not imply any right to cancellation of the course or course fee. Such course bookings would fall under our usual terms and conditions.
PayPal Credit only: Courses purchased using the aforementioned payment methods would not be subject to the ‘Cooling Off’ period as this credit is for an agreed maximum ongoing credit limit and not tied directly to booking for the course(s). If you wish to cancel PayPal Credit, you would need to contact PayPal and clear the credit account balance outstanding with them directly. Any courses cancelled at our discretion, would be applied as a credit on file to rebook or transfer to alternative training.
In line with new legislation, consumers may wish to visit the following website in the event of any dispute European Online Dispute Resolution.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3: Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement. Klarna is only available on course bookings totalling over £99 and excludes kits and gift vouchers.
Cancellation or Transfer of Training Dates / Courses
In the event of a genuine reason for cancellation (proof of which may be required); of a confirmed training date notified prior to the booked training date, a request for a transfer will be considered at the discretion of The Beauty Academy (subject to availability). If successful, an administration fee of £25.00 per course date will be charged. Non-attendance where no prior notice is given will be handled at the discretion of The Beauty Academy and may result in loss of course fees. This is applicable only to courses booked at full price only.
Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waiver the fee to reschedule. Under medical or compassionate circumstances (proof of which may be required) and where immediate reschedule might not be possible; a credit for all or part of the course fee may be placed on file as a gesture of goodwill. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.
In the first instance, please contact our team at firstname.lastname@example.org regarding your reschedule request (or non-attendance), who will respond within 24 working hours.
Courses booked as part of Last Minute Offers either online or by telephone, are by their definition intended to be attended on the specific course date/course/venue booked. In the event of a genuine reason for non-attendance of any Last Minute Offer course, (at the discretion of The Beauty Academy) we may agree to allow the course fees paid to be placed on file as a credit towards a further training course, however this credit would be minus the standard £25 rescheduling fee per training day booked regardless of the reason for non-attendance e.g. a cancelled last minute offer course booked at £150 would result in a £125 credit being placed on file. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.
All online courses are strictly non-refundable as we incur a registration fee for the online student portal for all online courses which we remain liable to cover regardless of whether the course is accessed and/or completed. Please ensure online courses meet your training needs, you have a suitable device connected to the internet through which to access the course/portal and are able to source the products/tools/models you require to complete the necessary case studies to pass the course. We may consider transferring students to one of our other online courses to the same value as goodwill, where a course is found to be unsuitable for an individual student; although this may be subject to an additional registration fee.
Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £25 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.
In the event that the Beauty Academy should have to cancel your course for reasons outside of our control; The Beauty Academy will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.
All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.
We accept all students aged 16 years or over for our face to face training courses. With regret due to insurance reasons, we are unable to accept students aged under 16 years on the day of training for face to face courses, however online courses are open to those of any age as no attendance of our centres is required. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.
Please arrive at the training centre for 9.45am for a 10.00am start. Courses finish at approximately 4.00pm. A short break for lunch is provided during which we recommend students remain within the training centre (please bring cold food with you). If you arrive late in the morning or when returning from agreed breaks, you will be refused entry to the training. This is to avoid disruption for other students on the course.
In the event that you are late arriving in the morning and refused entry, please contact our Bookings Team to reschedule by emailing email@example.com – Please note a fee of £25 will apply to reschedule your training. If late returning from breaks you will be unable to complete your course and will forfeit course fees.
Please therefore ensure you allow sufficient time for travelling and returning from lunch. Make use of Google maps on smart phone or print map/directions from our website when planning your journey beforehand, to assist you to locate the centre on the training day.
All students must attend the full training day until 4pm. Should you choose or need to leave a course before the approximate end time of 4pm, you will forfeit any course fees and may not achieve your diploma.
Once you have booked a training course you will receive an email within 24 hours to confirm the booking (for bookings made within office hours. Outside of these hours; confirmation will be sent on the next working day).
If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent by our Booking Team to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.
If booking last minute courses or courses scheduled for within less than 48 hours, please call to book so that we can confirm availability to you prior to payment. Where a course booked online outside office hours is unavailable or cancelled, an alternative date will be offered or a refund of the course fee paid will be given within 5 days.
No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online. Where booking online less than 24 hours prior to a scheduled course date, please call us at 9.00am on the day of the training to confirm your booking has been received and chosen training is available.
Should a receipt for payment be required, please request this by emailing firstname.lastname@example.org at the time of booking or within 12 months of completing the training. Beyond this time, receipts cannot be issued and only VAT invoices will be issued on request to VAT registered business customers to meet legal requirements.
Diploma certificates are issued by email within 2 working days of attending your training course(s). Certificates are provided as a digital certificate to meet the needs of insurance providers & reduce our carbon footprint. Students are responsible for ensuring they contact us by email within 30 days of attending their training course, should you fail to receive their diploma certificate for any reason or should there be any error in the certificate received. Beyond this time, the below fees for replacement certificates may apply. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees.
Students wishing to purchase a replacement digital certificate or hard copy of their diploma may do so by emailing email@example.com so that a link can be sent to allow you to process your diploma request charge securely online through our website.
Once your payment is received, your request will be processed and your certificate(s) sent to you within 5 working days.
Students who book online beauty courses through our website will receive an automated email with option for instant self sign-up. All studets will receive a full confirmation email within 24 hours of booking which will include details of how to access the Student Portal & unique login information (if you didn’t already self sign-up). We recommend students to access the portal and download/save a copy of any additional reference documents available for your course such as the practical assignment pack as soon as possible. Access to the online course(s) through the portal runs for 8 weeks initially during which time you work through the online learning resources at your own pace, completing the multiple choice theory tests and to submit your case studies. If you find you require additional time to access the portal or submit your case studies by email beyond the initial 8 weeks, simply contact our team at firstname.lastname@example.org who will be happy to help.
By accepting the terms presented when first logging in to the Student Portal, you confirm acceptance that this will expire your cooling off period and right to cancel immediately (if applicable, selected payment methods only). Once you have accessed the Student Portal, no changes will be possible to make to your enrolment. Please check the details given on your first login and update these as required before accessing the portal to ensure all details are correct on our system for you. Please note it is important to make timely progress with your online course. If you encounter any difficulties, please contact our Support team without delay who will be happy to assist.
Access to the portal expires after 8 weeks from date of booking. Students who do not complete within this time, will need to contact our team at email@example.com before enrolment expires to request additional access or further time to submit case studies. Our team will be happy to help. In rare cases where a transfer from online to face to face training is preferred, or required at the discretion of the Support team, an additional fee of £150 per face to face training day required will apply and in some cases may be deemed necessary for a certificate to be issued.
Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the internet and hardware (pc, mobie phone, iPad etc.) in order to access and complete their course. No refunds can be issued due to failure to ensure this before booking. Any issues with gaining access should be reported to our Support team to ensure you are able to access and complete your course within your enrolment period.
Online courses require completion of theory tests and some case studies at home (for which you will need to work on friends/family and have access to basic products at home). Theory tests are completed through the online portal. A pass mark of 70% or above is required for each test but these can be retaken online for free and as many times as needed until you pass. Case studies can be submitted by email to firstname.lastname@example.org or sent by recorded post to The Beauty Academy, William James House, Cowley Road, Cambridge, CB4 0WX. Once case studies are received, these will be evaluated by our Assessor. You will receive feedback and/or your certificate by email within 10 working days of submission. Our Support Team are on-hand by email to assist you throughout your studies and beyond.
Online Courses provide a certificate issued by The Beauty Academy and accredited by IPHM (International Practitioners of Holistic Medicine). They are insurable on completion with a number of leading insurance providers including IPHM, Radius, Insync and others.
Selected Online Courses have the option to add-on an online interactive training session completed through Zoom with your personal tutor. The tutor will talk you through the treatment skills and answer any questions you may have live online. The sessions take around 60-90 minutes and a recording of the session is provided within 2 days of the session by email. This add-on session allows us to upgrade your Online Course certificate to an ABT Accredited Diploma (equivalent to that provided to those completing our face to face classroom courses). This is an ideal option for those who are already insured with ABT or want the benefit of an additional diploma for their online courses. Add-on sessions are £99 per session, on top of the Online Course cost. You will still need to complete the theory tests and case studies for your Online Course to achieve the ABT accredited diploma.
Some changes to training delivery may be necessary for the safety of students and staff during the current Corona virus outbreak, and may temporarily differ from that suggested below. Details of our Staying Safe policy can be viewed here.
During your training you will usually be required to give and receive treatments.
The only exceptions to this are Acrylic and UV Gel Nail Extension Courses where you will be working on a Nail Trainer Hand; or Eyelash Extension Courses and Bridal Hair Courses you will be working on a Mannequin Head.
Please note courses may be mixed sex groups. Male students are required to provide a female model for waxing courses. If you have personal or religious reasons where you require training in a same sex environment only, please discuss this with our Course Advisors before booking.
Photography / recording of training (both audio or video) is strictly prohibited while in attendance of the training centre. This is to protect the privacy of other students, meet Data Protection requirements and avoid disruption to training. Tutors may occasionally take photos of student work during training with express permission, for marketing/promotional purposes. Comprehensive training notes are provided at the time of booking and our Support team are available to assist with any queries after training, therefore this should not be required. For those with additional learning needs, we can usually arrange access to our Online Student Portal to access additional resources such as training videos to support you and extend / refresh your learning beyond your training day(s). This is available on request, although a fee may apply.
All courses are taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects to achieve The Beauty Academy Diploma. Students must advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies, see below).
Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the diploma and would unfortunately forfeit any course fees paid. Therefore it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation.
Students will need to bring along their own cold food for lunch and are recommended to remain at the centre, rather than go off-premises during agreed breaks to ensure you are available promptly for when training resumes. Currently we are unable to provide refreshments in line with Covid-secure measures, although toilet and handwashing facilities are available at all centres.
Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. Due to health and safety reasons, we do not allow students who are pregnant to partake in practical training or assessment days. The only exception of these are Nail and Make-Up courses, although the cut-off is usually 32 weeks. You may be required to bring a model to your training, please call us before booking so we can confirm course suitability for you.
All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments.
Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.
Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a particular course may result in forfeit of course fees.
It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly. Where possible we seek to include students with special requirements within our main course delivery. However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis.
In consideration of other students participating in the course, you must be prepared to give AND RECEIVE the waxing treatment. If you attend the course with less than 5mm of hair growth or are unprepared to receive the treatment, you will not be allowed to take part, resulting in the loss of all course fees. Male students are required to provide a suitable female model upon which to practice due to the nature of these treatments.
Please ensure any nail extensions or enhancements such as gel polish are removed prior to attending the course, as you will give and receive treatments working on the natural nails. Failure to remove such before the training day may result in being unable to participate within the course and a rescheduling fee being applicable.
Prior to training for this course you will be required to complete a patch test for the lash lift &/or tinting products at least 24 hours before your course commences.
It is mandatory to purchase a patch test kit with the Lash Lift & Tinting Course, Brow Lamination, Highly Defined Brows and Precision Lashes & Brows training courses. These enable you to complete the patch test at home. For the Lash Lift and Brow Lamination courses only, these products are also required on the training day for use at the centre.
Please ensure that eyelash extensions have been removed prior to any training involving eyelash tinting or lash lift. If false lashes or lash extensions are to be learnt as part of your course, please note these would be completed on a mannequin training head therefore no patch test with the glue will be required beforehand. Those who have undergone facial cosmetic procedures to include surgery, dermal fillers of any kind or semi-permanent make-up / facial tattooing or micro-blading within the last 12 weeks may be unable to participate within these courses. Failure to disclose these treatments prior to booking your course may result in loss of course fees.
Please ensure you have removed any eyelash extensions before attending these courses. You will be required to remove any make-up as part of giving/receiving treatments on these training courses. You must ensure you are able to receive treatments and have notified us of any medical conditions / medications which may prevent you receiving treatments. Those receiving certain treatments for acne (such as roaccutane) or who have undergone cosmetic procedures to include surgery, dermal fillers of any kind or semi-permanent make-up / facial tattooing or micro-blading within the last 12 weeks will be unable to participate within these courses. Failure to disclose these treatments prior to booking your course may result in loss of course fees.
Students booking Electrical Facials &/or Microdermabrasion training courses will be sent a document outlining medical conditions that may affect your suitability to participate within training. Please read through this thoroughly and respond by return email to confirm yes (with specific details) or no to indicate if there are no conditions applicable to you. This allows us to ensure you are able and safe to give/receive the treatments due to the Electrical aspects involved with these treatments. Once your response is received, we will then be able to confirm your training dates or will contact you to discuss further.
If taking Facials / Electrical Facials training with specific intention to progress to Level 4 Aesthetics, please note it is the responsibility of the learner to check with both their chosen further training provider and insurance company that this qualification meets their requirements. We offer full awards in both Level 2 & 3 qualifications which may be more suitable for your needs. Please discuss this with a Course Advisor before booking, if unsure about this or have any queries.
All equipment and products are provided for you to train with on the day. However, if you are studying for a course requiring home study such as VTCT qualifications and Online & Virtual Academy Courses; you will be required to purchase products for the home study aspect of your course (and for Assessment days with VTCT).
Selected starter kits are available for our students to purchase through our website. These are provided to students directly from the wholesale supplier. Contents listed are typical but may vary, dependent on stock levels as required by the supplier. The starter kit contents also give you some idea of the minimum basic items you will require, however there may be additional items you will look to add beyond the starter kit(s) once you begin practising to enhance your treatments. Kit orders will only be processed where the student has already booked or attended to complete the relevant training course with The Beauty Academy, as we provide kits only for the purposes of training, practice and gaining qualifications to our own students. Orders from those who have not completed training with us may be refused and result in cancellation / refund of the kit fee paid.
Kit prices quoted on the website include postage and packaging. We only ship products to UK Mainland addresses. Unused kits which do not meet your requirements may be returned within 5 days of receipt, at your own expense and a re-stocking fee of 25% applies to any refund. The supplier will check the kit upon receipt to confirm it is in unused, re-saleable condition before a refund can be agreed and provided.
All kit shortages or damages should be reported by email to email@example.com within 48 hours of receipt. You will then be advised of the process to receive any shortages, return the kit or for kit collection by the supplier. Please note kit contents is stated as typical contents but may be subject to change or substitution by the supplier without prior notice, for which we are not responsible. Returned kits must be sent by recorded post or collection by the supplier will need to be made possible. Refunds or replacements will only be issued upon receipt of the returned kit(s) and confirmation of any reported damages / faults by the supplier in order to confirm and issue the refund. Any kits not found to be as reported may be refunded minus a restocking / return postage fee at the supplier’s discretion.
Equipment and products are also available from online wholesalers. We do not insist that you buy from us, we recommend Ellison’s, Beauty Express / Salon Services and Salons Direct. House of Famuir (HOF) Beauty are recommend suppliers for electrical facial and salon equipment.
Many of our students gain discount cards with leading beauty wholesalers and cosmetic brands following completion of our training courses using The Beauty Academy diploma along with proof of valid insurance being held; or on presentation of the qualification certificate (e.g. VTCT certificate) as proof of their eligibility to purchase professional products. However we can accept no responsibility and have no control over individual student eligibility or ability to acquire these discounts. We make no guarantee over eligibility and this is at the discretion of the individual supplier / wholesaler.
Following your practical training, you will receive The Beauty Academy diploma by email (as discussed above) which will allow you to apply for beauty insurance to allow you to begin working on members of the public. This will allow you to begin working on a self-employed basis (mobile) and to take payments should you wish. Our face to face & VTCT courses are covered by a number of insurance providers including ABT insurance and Balens insurance.
We highly recommend Balens insurance with a discounted cover available for The Beauty Academy students. Click to get a quote now. Alternatively you may obtain insurance through ABT insurance and receive a 10% discount off your policy when you quote ACADEMY99 at the time of policy purchase. For online only courses, these are accepted by Radius Insurance but also selected other insurers. Find out about Radius Insurance here.
Please note if you wish to obtain cover with a specific insurer, you must check with the insurer prior to booking your course that they will accept our Diploma. Most insurers will however accept the qualifications such as VTCT awards. Insurers work to their own discretion over preferred training providers and this is beyond our control. If you hold an existing policy, you are responsible to ensure the insurance provider will extend your cover to include the new treatment(s) and for covering any cost to make changes. The Beauty Academy cannot accept responsibility for issues resulting with insurance companies where students fail to check this prior to booking.
If working self-employed, you must also ensure you register with HMRC regarding any tax/national insurance applicable to any income earned on this basis. If intending to run a business from within your home, you must check your mortgage / deeds / tenancy to ensure there are no clauses to this. You may also need to enquire with your local council if seeking to change use of an area of your home or to open business premises to check their requirements and if any special treatments local authority licensing is applicable. We recommend checking these factors prior to booking to enable you to make suitable plans for your new career.
Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the Practical Training notes provided with the Booking Confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the Support Team with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required. Alternatively our team may be able to arrange access to additional learning resources through our Online Student Portal to support your learning, for which an additional fee may apply.
Once booked, you have 12 months to fully complete the qualification including training, coursework and assessments from the date of booking. You would be unable to complete or resume any studies, outside of this period. All course fees are non-refundable and remain applicable even in the event that you do not achieve the qualification.
It is important students keep their knowledge and practical skills up to date by refreshing their knowledge using their training notes and continuing to practice their treatments ready for assessment days. Students have access to our Online Student Portal where they can access learning resources including e-manuals and training videos on the treatment skills. Additional fees will apply should you require further training at a later stage, beyond your initial training days. You should ensure you revise and prepare thoroughly ready for assessments using the learning resources provided to you.
All training should be completed as soon as possible, but within 6 months of date of booking to ensure best opportunity to complete the award. Written modules (coursework) should be submitted by email to firstname.lastname@example.org only once fully completed and ideally within 12-20 weeks of booking on to the programme. The portfolio of treatments should be submitted ideally within 20 weeks of booking onto the programme to ensure you are working to develop confidence & competence as soon as possible following training. All students must aim to arrange and attend assessments as soon as possible after submitting their portfolio, once notified they are ready to do so. Failure to arrange and attend assessments promptly, will require additional treatments to be submitted to update your portfolio so that we can demonstrate you are continuing to maintain practice and treatment competence. The portfolio of treatments is required to demonstrate you have taken time to develop your confidence within your practical skills, to meet the required level to achieve the assessment standards. You will need to source models (or purchase insurance to work with paying clients) to complete the portfolio, along with access to products/tools at home to practice.
Written exams are completed online from home on a scheduled, agreed date. Students will require access to their own pc or laptop with webcam (or secondary access to a mobile device with camera) with stable, high speed internet connection in order to complete the VTCT written exams. Practical Assessments are available at selected centres, on scheduled dates each month. Students will need their own product/tools and female models to complete each day of practical assessment. The Beauty Academy will support you with your studies however cannot accept responsibility for learners who fail to complete their qualification(s). Students are responsible for all costs in completing and submitting required work to achieve qualifications.
Support for existing students is available from our Support Team by emailing email@example.com – Monday to Friday, 9.00am – 5.30pm. All emails are responded to within 2 working days. You may also request a call back by email if preferred.
VTCT Written exams are now completed online from home using Zoom and the VTCT exam website. Students will need access to their own pc or laptop, with webcam (or secondary access to a mobile device with camera) and stable, high speed internet connection to complete their written examinations. Practical assessments for VTCT are offered at our London Kings Cross, Cambridge, Birmingham and Manchester Training Centres only. Completion of assessment days is required in addition to practical training and completion of home study (coursework) to achieve the VTCT qualifications.
For assessment days, should you need to retake (where the required pass mark of 70% or above on each paper is not achieved) or to reschedule an assessment day once booked/confirmed, there is a fee. Additional assessments (resits) are currently charged at £25 per written paper (capped at £120 for the day) or £120 per practical day. Rescheduled assessments, due to non-attendance or cancellation by the learner, are charged at £120 per day for both written and practical exams to cover our costs in loss of assessment place & admin fees in processing a transfer/examination paperwork. The fee to reschedule can only be waived in the event of medical emergency of the named student only; where a medical certificate would be required. All learners are required to arrange their own suitable female models for each day of practical assessment and provide their own products/tools to attend practical assessment days. The Beauty Academy can accept no responsibility for learners who are unable to arrange such, to achieve their qualification.
Your Qualification certificate will be claimed from the awarding body (VTCT) only once you have successfully completed your final day of practical assessment and have been confirmed as fully complete. Certificates can take up to 12 weeks to be issued by the awarding body. Once received, you will be notified and asked to confirm the full address where you wish your certificate to be posted. Certificates are sent by 1st class recorded post so must be signed for upon delivery. Qualification certificates can only be issued in the name given at the time of submitting your Assessment Request Form when booking onto your assessment days. A fee will apply to rectify any errors beyond submission of the Assessment Request Form. Replacement certificates are chargeable and can only be ordered by contacting the Awarding Body directly after 30 days have passed since receiving your certificate from The Beauty Academy.
Portfolios submitted towards assessment will be retained on file for an initial period of 6 months pending progression to assessment days. Where the student fails to progress to assessment as soon as possible after submitting their portfolio (and therefore where the portfolio is no longer valid evidence as treatments within it date back to more than 20 weeks prior), we reserve the right to dispose of the portfolio through confidential waste collection without further notification. This is unless the student contacts us to request & make payment for its return within 6 months of its submission. Following completion of your award, portfolios must be retained awaiting internal verification by the awarding body as required and periodic external verification visits (where portfolios are sampled). Once your portfolio is released, it will be returned to you by courier provided you have indicated your wish to receive it back and made payment of £15 to cover handling/postage. Alternatively, portfolios will be disposed through confidential waste; should you fail to include payment details when asked to confirm the address for your qualification certificate to be sent. Portfolios will be sent to the last address we have on file for you. If your address changes, please ensure you update us as soon as possible as we can accept no responsibility for loss of portfolios returned to students in the post.
We are keen to ensure all students gain the most from their training experience. In the first instance, please raise any difficulties or concerns with the tutor on the training day(s) as most issues can quickly be rectified at the time. However, in the unlikely event your training course with us does not meet your expectations and you feel unable to raise this with the tutor on the training day, please email firstname.lastname@example.org with the details of your feedback or complaint. This email must be received in writing within 5 days of your training course. We take all feedback and complaints very seriously and this will be investigated as required. You will receive a response in writing within 5 working days.
For existing student support regarding coursework or assessment related issues/queries: email@example.com.
For all queries relating to existing bookings, cancelling/rescheduling dates, diploma certificates or kits: firstname.lastname@example.org
To ensure all learners are given the best opportunity to learn, we would ask the following code of conduct is adhered to at all times:-
Terms relating to Course Packages & Promotional Offers
The Beauty Academy LTD
Registered Office: William James House, Cowley Road, Cambridge, CB4 0WX – 01223 420666
Registered in England Number: 04176214 VAT Registration Number: 812312968
I have done a few courses at the Cambridge and London venues and loved all of them. Staff is very friendly and professional at the same time which makes it easy to learn the theory and also the techniques. Teachers pay attention to each student and gives honest advises and support. I highly recommend The Beauty Academy for everyone.
Ernesta DavailyteRead more reviews
I’ve obtained multiple qualifications with The Beauty Academy over the years. It has improved my skills and I have gained confidence. The training is thorough and the course works around you, the tutors are all great! I will definitely book another course to keep up with the beauty industry.
Sabine St HilaireRead more reviews
I made a last minute decision to attend the ‘dry manicure and gel polish’ course and so glad I did! The tutor (Donnamarie) was so passionate and inspiring that she gave me the confidence I needed. Everything was well explained and the group was small enough get the best out of the day.
Gemma HackerRead more reviews