Privacy Statement

Statement of Intent

The Beauty Academy is strongly committed to protecting the privacy of its website users and customers, including students who as part of their course enrolment are provided access to The Beauty Academy Student Portal. This policy relates to the personal information that you may be asked to provide when using this website and/or The Beauty Academy Student Portal website. This includes personal data, email address and other pieces of specific personal data to you.

We set out below our specific guidelines to inform you of the specific information we collect, how we use this information and what options you have in sharing this information with us when you visit our website and/or student portal website.

Protecting your privacy is a significant part of our commitment to providing you with a high quality shopping and learning experience. Click on the dropdown titles below to learn more about our Privacy Policy.

We are the sole owner of the information collected on this site and through our communications with you. We will not sell, distribute or lease this information to third parties unless we have your permission or are required to do so by law. The Beauty Academy collects information from our users at several different points on our website and the information being gathered is specified upon each form. We also may gather or verify information with you when communicating with you by telephone, email, using the Live Chat option on our website or when accessing our Student Portal website.

The information we collect from you when enquiring, booking a course and/or processing your order or providing access to our Student Portal website (dependent on course), or as part of an online service such as a form submitted by you on our website(s) is exclusively for use by The Beauty Academy. This list is not exhaustive but may for example include your email address, contact telephone number, date of birth, home address, first and last names and information relating to any courses or education you have previously attained or completed.

We require this information to understand your needs and provide a better service to you. We require this information for reasons such as; to contact you at your request or as part of delivering a service you have paid to receive; periodically send you promotional information about new courses/products, events, offers, updates or information which we think you may find interesting or require to know. We will also use your data as part of internal record keeping.

Under the Data Protection Act you have the right to request a copy of all personal information we hold for you. All such requests should be sent in writing to;

The Beauty Academy, William James House, Cowley Road, Cambridge, CB4 0WX

A small fee will be payable. Should any of the data be incorrect or incomplete, a written statement should be sent to the same address; upon receipt of which The Beauty Academy will endeavour to amend any information promptly.

For a user who places an online order, we request personal information on the order form used in the shopping cart. This information is used for billing purposes and to fill the customer’s order. If we have trouble processing an order, we will use this information to contact the customer.

Credit card transactions are processed using our own internet merchant account and authorised via a third party payment gateway system. The payment gateway is an authority in trusted modular payment solutions and security systems on the internet.

We do gather non-personal data regarding site visitors (both website and Student Portal website). This is provided to use statistical information on visits to pages, type of browsers being used to view the sites, paths taken through the sites and other general information. This information is not linked to a particular person.

We use information gathered from cookies to help improve your experience of our website(s). Some cookies are essential so you can navigate the website and use its features. We use Google Analytics to collect traffic data about how users use our website(s) and what content is most useful to our visitors. Targeting and advertising related to cookies are used to deliver advertising that is most relevant to you and your interests. They are also used to limit the number of times you see an advert as well as to measure the effectiveness of the advertising campaign. Where and if used, they are usually placed by the advertising networks with our permission.

We will store a persistent cookie so that you may retrieve the products in your shopping card with no need to go through re-choosing all of them again. However, the cookies will eventually expire if there is no activity in your cart e.g. view, add to etc. for a number of days. This website’s cookies do not contain any personally identifiable information.

Some cookies are not related to The Beauty Academy. They have been set on our website by others, for example when you visit a page embedded with content such as YouTube or Facebook, these service providers may set their own cookies on your web browser. We do not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party that originally set them. You should check third party websites for more information about these cookies.

If you have signed up to receive marketing communications, we may combine information collected through these cookies, web beacons, your device identifier etc. with your profile of information provided directly by you. This is so we can provide you with more tailored content if you have requested information and to provide you with extra benefits like personalisation of content and email updates on content relevant to you. All marketing communications sent to you by email will include a direct opt-out option to the bottom of the email, to allow you to remove yourself from receiving any further marketing communications in future. Opting-out will automatically remove you from all mailing lists held by The Beauty Academy.

The Beauty Academy takes privacy concerns seriously, so if you do not want any information collected via a site cookie on our website or Student Portal website, you can use your browser settings to deny or accept any individual or all cookies. Each browser is different so check your browser’s Help menu to learn how to modify your cookies. If you turn off cookies, you may not have access to some features or functionality on all or part of our websites that otherwise improve your experience. Services such as access to the Student Portal which require login may not work without allowing cookies.

It is important to ensure you are happy to accept cookies if wishing to complete a course requiring use of the Student Portal, before booking as no cancellations or refunds can be provided on such basis where you are unable to access the course materials or to participate. More information about cookies and details of how to manage or disable them can be found at

You may choose to restrict the collection or use of your personal information by contacting us at [email protected] – please note this may mean we are unable to deliver some or all of our services to you, for which no reimbursement can be made where a course fee has already been paid.

We use third party shipping companies e.g. Royal Mail, UPS etc. to ship orders of physical products such as starter kits. We also use third party suppliers of products such as starter kits which supply products direct to our customers. Information may be provided to these companies only with the express purpose of being able to directly supply your ordered product/service to you. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Upon booking a course, we will process your enrolment and you will be automatically added to our email mailing list to ensure we are able to deliver the best level of service and communication to you. Mailing list based marketing communications will be relevant and not excessive.

However, should you not wish to be added to the mailing list, please let us know at the time of enrolment. Alternatively you have the option to unsubscribe at any time, an ‘unsubscribe’ option will appear at the bottom of every email newsletter sent which once clicked will immediately remove you from the mailing list and from receiving any further marketing email communications.

You will still receive notifications by email in relation to any current course enrolment to include booking confirmations and updates related directly to that course. To change your communication preferences, simply contact us at any time.

In addition to these safeguards, your personal data is protected by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You also retain the right to request access to any information held by you to check its accuracy, request amendments to the information where you believe they may be inaccuracies, or for the removal of the information from our system or moving of the information to an alternative source/location. Requests can be made in writing for such access, changes or removal. We commit that we will process such requests as required within a timely manner.

The Beauty Academy take every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks users to enter sensitive information (such as credit card number and/or contact information), that information is encrypted and is protected with 128 bit encryption over an SSL connection. While on a secure page, such as our shopping card checkout forms, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer is displayed as locked. Furthermore when accessing content and/or uploading documents to the Student Portal website, you are protected through an SSL (HTTPS) connection.

The Beauty Academy is bound by the Data Protection Act and will comply with its requirements at all times. Any details you give will remain completely confidential. All data gathered will be processed using our secure customer relations management cloud-based software system which is supplied by the third party provider. We are committed to ensuring that your information is secure and in order to prevent unauthorised access or disclosure, we use only an online software system that has security management processes in place which are compliant with the requirements of ISO 27001.

An email will be sent to you to provide access to the Student Portal website initially (if relevant to your course booking), at which time you will be able to set your own login password and confirm the contact details held about you. Having gained access to the Student Portal website, we would strongly recommend that you do not divulge your username and password to anyone. Please ensure that others cannot access any of your personal data especially when using a shared or public access computer terminal or open connection to the internet.

The information contained in this website and upon the Student Portal website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the websites or the information, products, services or related graphics contained on the websites for any purpose. Any reliance you place on such information is therefore at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with the use of this website or the Student Portal website.

Through this website and the Student Portal website, you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

We may update this policy from time to time by updating this page, this allows our users to always be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. This policy was last updated 10 January 2018.

We reserve the right to modify and update the terms and conditions of this website and the Student Portal website at any time, the latest terms and conditions statement can be found here. In continually striving to improve our service for users / students, we need to be able to enhance the site in ways deemed appropriate.

At The Beauty Academy, your privacy is extremely important. If you have any questions about our privacy statement, the practices of our sites, or your dealings with us, please contact us and let us know. Alternatively if you have any specific questions, please email us at [email protected]

  • Established 1990: the Original Private Beauty Training School

    I have done the facial massage and skincare training 2 days with The Beauty Academy. It was a great experience with a great tutor Vanessa that it a knowledgeable person and share her experience with us in a lovely and nice way. I’ll definitely be back to upgrade my portfolio. See you soon my lovely xx

    Cristina M.

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  • Established 1990: the Original Private Beauty Training School

    I have just finished my Complete Make Up Artist Course here at the Academy.. I find it very accommodating and really gives me the knowledge n experience that i need.. I might be coming back for my next course.. And i will definitely recommend anyone whom intends to attend any beauty course for any purposes.. And I would like to extend my special thanks to my tutor Vanessa Jane for giving the best if my needs.. All the best.. Salute..

    Baie A

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  • Established 1990: the Original Private Beauty Training School

    I had Acrylic Nail Extention course on Sunday 15 January with Noreen in Reading – Shinfield. It was fantastic day, I learn lots and Noreen was brilliant. She make sure that everybody understand what to do and I Am sure that everybody feel more confident and ready to do treatment. I will love to do more courses with The Beauty Academy.

    Viera O

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Our Expert team of tutors based across our 9 Training Schools are all qualified to the highest levels, with years of industry experience and all friendly and excited to welcome all our fantastic students