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How can I book and pay for my course?

Bookings can be made over the phone by calling our Course Advisors Freephone on 0800 999 2277.  Our offices are open Monday to Friday, 9.00am – 5.30pm

Payment is taken in full at the time of booking using a credit or debit card unless taking advantage of our Finance or Payment Plan Options. Alternatively, many of our courses are available to book on-line via our website.

Can I book courses on the weekend/last minute courses?

To book a course outside of office hours, please see our website to book online. For Last Minute Offer bookings outside office hour’s, please leave a message clearly giving your name, telephone number and the course/training centre you wish to book. One of our team will call you back within 24 hours to arrange payment.

Can I cancel or transfer my course?

All course fees including City & Guilds and VTCT registration are non-refundable and non-transferable.

In the event of a genuine reason for non-attendance or cancellation (proof of which may be required), a request for transfer may be considered at the discretion of The Beauty Academy. A transfer fee of £50 per training date will apply to reschedule or a medical certificate (for the named student only) will be required to waiver this fee.

Should you be unable to attend, please notify us in writing to within 72 hours of the booked training course. Failing to notify us with a minimum of 72 hours’ notice, may result in forfeit of all course fees paid.

What if I have difficulties finding the training centre on the day?

Should you be having difficulties in finding the training centre, please refer to Map & Directions to our training centres or Google Maps.

Should you still be having difficulty, please call us as soon as possible on 0333 800 7700 for assistance (local rate charges may apply).

Please note on the weekends, this will come through to our out of hours’ team who are only available from 9.00am – 11.00am.

If you are going to run late for your training, please ensure you contact us before 10.00am. Outside of these times, please leave a voicemail message clearly giving your name and telephone number and one of our team will come back to you within 24 hours.

What happens if The Beauty Academy cancels my course?

In the event that the Beauty Academy need to cancel your course for reasons beyond of our control, i.e. tutor sickness, or insufficient numbers of students; The Beauty Academy will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email.

The Academy is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.

Can I get insurance with The Beauty Academy Diploma?

Yes, all of our courses qualify for our own industry leading insurance allowing you to work mobile; which can be arranged easily on the following link following your training: Beauty Insurance

If you are looking to gain employment or establish business premises, you may be advised to look at the qualification courses we have available to better suit your training needs and career aspirations.

Our Course Advisors can guide you further on the best option for your needs by calling Freephone 0800 999 2277.

Can I get discount cards following my training?

Many of our students gain discount cards with leading beauty wholesalers and cosmetic brands following completion of our training courses using The Beauty Academy diploma or the qualification certificate (e.g. NVQ) as proof of completion of their training. However we can accept no responsibilityand have no control over individual student eligibility or ability to acquire these discounts. This is at the discretion of the supplier/wholesaler.

What if I have Special Training Needs / Requirements?

Where possible we seek to include students with special requirements within our main course delivery.  However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis.

Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis. This can only be offered where discussed prior to booking your course, as we may need to make adjustments to the training day or special arrangements at the centre to support you for which we may require advance notice.

All courses are taught in English & given the fast track nature of our courses, students will require a good command of spoken and written English language in order to achieve and demonstrate the course requirements. We are unable to accomodate students with a translator on our standard training days as this can be disuptive for other learners, however we may be able to arrange one to one training for you at an additional cost if deemed required. Please discuss this with the Advisor before booking as refunds cannot be given where a student is unable to participate within the training day(s) due to reasons not disclosed at the time of booking. 

All students are required to give and receive treatments on training days. Any medical conditions which may prevent this should be disclosed in confidence at the time of booking. We reserve the right to request a medical certificate or letter from your GP to confirm your suitability to particpate within the course/receive treatments prior to booking, or prior to course attendance. This is to comply with our insurance obligations, but also to ascertain which course or training option may be most suitable for you. A female model must be provided by the student where medical conditions prevent receiving treatment. Models do not complete the course effectively, and so would not receive any diploma(s).

Training days may involve mixed sex groups. Those with religious or personal reasons where they require a same sex training environment only should discuss this with the Advisor before booking. We can usually accomodate this with notice, though this might not be upon the next scheduled training date. Male students are required to provide a female model for waxing courses.

Why are the courses so much shorter than at colleges of further education?

We provide short, intensive training courses. We work with very small numbers in each training group (maximum 8 students per tutor) to provide a more student focused learning environment. We work with very experienced tutors with vast personal knowledge of working within the industry. We work only from our own training centres which are purposely set up to deliver a high standard of training.

Our courses offer a flexible route to study, to achieve your career goals and our dedicated Support Team offer assistance by email or telephone, even beyond your training days.

Each training day begins with a short introduction on health and safety with the remainder of the day focused on hands on practice and acquiring of the skills to deliver treatments.

You will receive practical training course notes following your confirmation email, which you are welcome to print and take along to the training to make personal notes (if required) or use at home to refresh your knowledge after your training days 

For those wishing to go on to achieve VTCT or City & Guilds qualifications, your coursework is completed from home within your own time, giving you flexibility to practice and prepare for assessment days.

What are the Course times? 

You should arrive for 9.45am to start at 10.00am and will finish at approximately 4.00pm with a short break for lunch. 

Late arrival is extremely disruptive to other students.  If you arrive late (in excess of 30 minutes) you will be unable to participate in the training, resulting in a £50 transfer fee for a rescheduled date.  Please therefore ensure you allow sufficient time for travel.

What do I need to take with me on my Course?

For hygiene purposes, please bring along one clean hand towel and one clean bath towel for your personal use during the course.  Should you forget your towels, they will be available to purchase at the Academy for £15. You will also be required to take your lunch with you (no hot food), tea and coffee is available free of charge.     

What do I need to wear on my training day?

You should ideally wear a professional beauty tunic. Otherwise smart-casual, clean clothing should be worn. Please note no jeans or trainers. You should wear flat shoes with covered toes/heels. Please ensure you are suitably dressed to give and receive treatments.

Long hair should be tied back, away from the face. You should have clean, short nails which should be free of polish/nail extensions. You should be free of eyelash extensions for all courses where you will be working on the face. For hair removal (waxing), you must be willing to give and receive treatments on all areas covered. It is a requirement of the course that all students allow hair growth of 0.05cm in all areas to be treated (dependent on natural hair growth patterns). This is to ensure fairness to all students, to allow equal opportunity to practice.

Please ensure you leave all valuables at home, including any jewellery as we cannot accept responsibility for valuables at the training centre. You should not wear more than one wedding band and one pair of plain stud earrings. 

For the qualifications (VTCT/City & Guilds), you will require professional uniform on all assessment days which is a compulsory requirement. Uniform consists of a beauty tunic (short sleeves, any colour/style), smart fitted trousers and flat closed toe/heel shoes.

Why should I enter for the qualifications?

Some local authorities now require the qualifications (VTCT/City & Guilds) for licencing purposes for business premises.  Qualifications are evidence of your professionalism in the industry and are usually required to gain employment within a salon.

Qualifications are not necessarily required should you wish to work from home or mobile, however they are recommended in case your future career plans should change.

Students are responsible for checking the local authority requirements in their area before booking, to ensure their chosen course fits the requirements.

What is the difference between an NVQ, VRQ, VTCT and City & Guilds?

Generally, NVQ & VRQ qualifications are regarded as a national qualification (through VTCT awarding body); whereas City and Guilds qualifications are generally more internationally recognised.  Some employers may favour a particular qualification however both require similar amounts of study and work. 

There is no written assessment (test) day to the City & Guilds qualifications (written home study is still required); however all qualifications will require attendance of practical assessment days.

How can I achieve my qualifications via the flexible study route?

You will be sent your coursework as interactive PDF files as links to download within your booking confirmation email. This will be sent within 48 hours of booking your course.

You should save copies of these files for your future reference and completion. Theory work can be completed on your computer by referring to the Student Study Guide provided along with your coursework and emailed as an attachment to once completed for marking.  

Should you encounter issues in accessing the files, please ensure you are using a pc/laptop compatible with PDF reader. Please ensure you are running the latest version of PDF reader which can be downloaded safely and for free from

You will also be required to practice following training and carry out treatments from home (10-12 treatments for each unit being studied) as detailed in your Practical Assignment (part of your coursework pack sent by email).  You will need to ensure you organise models (friends/family/clients) to practice upon at home.

You will require access to products/tools at home (and for practical assessment days) in order to complete required treatments for which students must cover this cost. Starter kits are available to purchase from our website or from any beauty supplier of your choosing.

You will need to collate the required evidence for your treatments (consultation form, feedback form and photographs) in a ring binder folder as this is required by the Awarding Body. Once all treatments are completed, you should submit your portfolio by posting to Cambridge Head Office using Special Delivery.

Receipt of work is acknowledged by email within 48 hours of receipt and feedback will be sent by email within 21 days of submission.

Once you have completed all of the coursework, you will be invited back to The Beauty Academy for assessment(s). Assessments are available at our London Kings Cross, Manchester, Birmingham & Cambridge training centres only. Assessments are available on set scheduled weekdays each month only.

You must ensure you revise thoroughly before attending for assessments and continue to practice your treatments up until you attend for practical assessment to keep your skills up to date. Additional fees apply should you need to retake your training again prior to attending assessments. Should you need to retake or rearrange a confirmed assessment day, an additional fee of £100 + VAT will apply per day required.

How long will it take to get my qualification via the flexible study route?

Everyone is different however the guidelines are 12-20 weeks to complete and submit your coursework. Following this, you will be invited to arrange assessment days.  

If you require further time to complete coursework, this is acceptable provided the treatments submitted within your portfolio are current and completed within the last 20 weeks from the date of submission.

Students have two years to fully complete the qualification including training days, coursework and assessment(s) as set by the Awarding Body. 24+ funded students are excluded from this as those courses involve a fixed 9 month course duration as set by the Funding Provider.

How do I get help with my coursework?

Should you require any assistance with your coursework, following your training days; please feel free to contact our Support Team, available Monday to Friday, 9.00am – 5.30pm. The Support Team can be contacted at and will reply to all queries within 48 working hours. Should you wish to speak with someone, please email to request a call back.

When will I receive my certificate?

Following your practical training, you will be emailed The Beauty Academy Diploma Certificate within 2 working days which allows you to obtain Public Liability insurance so you can start offering treatments to paying clients and work from home or mobile.

Should you require a printed copy of your certificate, please email our Bookings Team to receive a Diploma Request Form which must be submitted by email. There is a fee of £10 per certificate. The format is the same as your emailed diploma so you may prefer to print at home.

Unfortunately The Beauty Academy Diploma certificates are not available to 24+ funded learners at this time due to the Government Funding regulations. You will however receive a certificate from the Awarding Body once you have completed all training, coursework & assessments.

If you are completing a qualification (VTCT or City & Guilds), you will receive your awarding body certificate following successful completion of all coursework and assessment days. This will be claimed and posted to you within 6-10 weeks of completing your practical assessment days (once received from the awarding body).     

Refresher Training

Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the Practical Training notes provided with the Booking Confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the Support Team with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required.

Further questions?

If you require any further assistance or have any questions, please feel free to email Our offices are open Monday to Friday from 9.00am – 5.30pm. For urgent queries, please call us on 0333 800 7700 for Existing Student Support or 0800 999 2277 for all New Course Enquiries.