Replacement Digital (PDF) Certificates

Replacement Digital (PDF) Certificate by email

Diploma certificates are issued by email within 2 working days of attending your training course(s). Certificates are provided as a digital certificate (by email only) to meet the needs of insurance providers & reduce our carbon footprint. Within 30 days of training, we will reissue the digital certificate free of charge. After 30 days*, a charge applies.

Optional printed (hard copies) by post are charged at £25 per certificate, if required. However, for hard copies please note the diploma will take the identical format as the PDF diploma provided to you by email and will be simply a printed copy on plain card for your convenience. For this reason many students will find it more economical & quicker to print their diplomas at home where required for display purposes etc.  Many beauty insurers prefer to receive the digital diploma supplied by email.

To order a replacement digital (PDF) certificate by email, please select ‘add to basket’ on the right hand side and update the quantity required to reflect the number of certificates you require. The charge will be £10 per digital certificate.

Please ensure you include the student’s name (if different from the person paying) and course(s) to which the request relates, within the notes box on the shopping basket before processing your payment so that we can process your certificate request without delay. Once your payment is received, we will process your request and issue your certificate(s) within 5 working days.

If you have further questions or need any assistance, please contact our Bookings Team at [email protected] or call on 0800 999 2277.

*Replacement certificates for courses completed more than 5 years ago from today’s date cannot be issued due to limits on student data that can be held under GDPR regulations. We would recommend such students to contact their insurance provider to see if they hold a copy on file or would recommend completing some refresher training to gain an up to date certificate for which you may like to look at Last Minute Offer courses or Online Courses

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