Booking FAQs

If you have a beauty tunic, you are welcome to wear this. Otherwise, smart casual clothing (e.g., shirt or t-shirt and leggings or trousers) that allows you to be comfortable during training is acceptable.  We ask simply no blue jeans or trainers. Shoes must be closed toe / heel with flat sole for safety so no flip flops or similar sandals, or high heels.

We recommend removing all jewellery (beyond one pair of studs and wedding band, as applicable) where possible for your training day, and to leaving all unnecessary valuables at home.

Long hair should be tied up and secured away from the face.

For some courses you will need to remove nail extensions/gel polish and/or lash extensions to allow you to work with other students, giving and receiving treatments on the day; as advised in your course booking confirmation email / course website page.

For VTCT assessment days only, you will need to wear beauty uniform (tunic of any colour, smart trousers and closed toe/heel shoes). You can view more information on VTCT practical assessment days here

You will not need any kits for classroom based training days. All products and tools required for use on the training day, will be provided for you at the centre.

• For selected courses where a patch test is required, please bring along remaining products from your patch test kit for use on the day, along with your patch test record form.
• For all courses, you will need to print and complete the enrolment form attached to your booking confirmation email. If you cannot print this, please ask for a spare copy on arrival at the centre.
• You will need to bring along a hand towel (and also a bath towel for waxing or body massage courses) for personal use on the course.
• You will need to bring along cold food for your lunch such as sandwich or salad. There are cafes / coffee shops local to most centres, but the lunch break is only for around 30 minutes during the training day so we highly recommend bringing food with you to ensure you are not late returning from lunch.

Only water may be consumed during the training day, outside of breaks. There is no smoking / use of e-cigarette on the premises at all centres. Chewing gum is prohibited in all centres.

When booking your course, you will have selected to attend a specific training centre location. The location selected will be confirmed in your booking confirmation email. We have 10 training centre locations. You can view the address, ‘how to find us’ information and photos of the centre by clicking the links below⁚

• Cambridge
• Birmingham
• London Kings Cross
• Clapham Junction
• London Bridge
• Milton Keynes
• Reading
• Newcastle
• Manchester
• Leeds

We highly recommend researching your journey as soon as possible and using public transport wherever possible for central based locations (e.g. London Kings Cross, London Bridge, Clapham Junction, Manchester & Leeds). Some centres have parking nearby in pay & display car parks or limited on-street parking. If driving in on the day, we recommend use of the Waze app to assist you in avoiding traffic. Please ensure you allow plenty of time for travel. You will need to arrive for 9.45am for course registration (unless indicated differently in your booking confirmation e.g. half day courses).

You will not require any models for classroom based training days as you will either work upon other students, both giving and receiving treatments, or work upon a professional training head / hand as per the information on the course website page and your booking confirmation email.

Male students will need to bring along a female model for waxing courses.

If you have any contra-indications that prevent you from fully partaking in training (receiving treatments), please contact our team at [email protected] before booking, to confirm suitability for the course.

For the following courses you MUST complete a patch test 24 hours prior to attending your training course to allow you to receive treatments on the day and get the most from your course. Patch tests are required for the following courses⁚

• Brow Shaping & Tinting (Half Day)
• Brow Lamination & Tinting
• Lash Lift & Tinting
• Highly Defined Brows
• Henna Brows

You will not need to patch test for eyelash extension courses as this is completed entirely on a professional training head.

Our team will post out a patch test kit to the address provided with your booking, to arrive at least 48 hours before your course date. Please ensure you read the guidance within the patch test package and complete the included patch test form, testing with all products in the kit as guided. You will need to bring along your completed patch test form, along with your enrolment form and present this to your tutor on your training day. You should also bring along the remainder of the patch test kit products for use on the day at the centre.

• If you experience a reaction to the products, wash the product off the skin immediately using plain, cool water and let your tutor know. You will still be able to attend and complete the course as we have ‘dummy’ products that can be used or you may work on a professional training head as required.
• If you do not receive your patch test kit, please contact our bookings team at [email protected] so that they are aware. You will still be able to attend the course as planned as the tutor will use ‘dummy’ products or you may work on a professional training head as required.

Attached to your booking confirmation email, you will find several documents:

• Enrolment form
• Pre-course worksheet (for most courses)
• Course e-Manual (course notes)

For selected courses (aesthetics only), you will be given access to our online student portal to complete essential pre-course learning.

Please ensure you print and complete your enrolment form, handing this to the tutor on arrival at the centre on the day. Spare copies can be requested on arrival, if unable to print your form beforehand.

Please read through the pre-course worksheet (where applicable) before attending your course, to allow you to begin getting familiar with the fundamental knowledge underpinning the treatments you will be learning on the training day. The tutor will recap this briefly on the training day to ensure all students understand this knowledge but the courses are very much hands-on practical, so we appreciate students taking time to read this before attending.

Your course notes are yours to keep and read before the course, and also use to recap following your training day as you begin to practice your treatments.

There is no requirement to print the pre-course worksheet or course e-manual, unless you wish to for your reference. On the day, you may wish to bring paper and pen to make brief notes for your reference, although the course is fast paced and hands-on so will be heavily focused on acquiring and practising the practical skills. This is why we provide a comprehensive e-manual for your reference beyond the training day.

All course bookings are confirmed within 24 working hours. Please check your junk / spam mail as occasionally emails can be misplaced into junk due to the attachments.

Attached to your booking confirmation you will find course notes and a pre-course worksheet for most courses. You are recommended to read through the course notes & pre-course worksheet before attending your course to allow you to get the most from your training day. You do not need to print your course notes.

Also attached is your enrolment form. You will need to print and complete this, handing this to the tutor on your training day. If you are unable to print this, let your tutor know as we usually have some spare copies at the centre.

Certificates for classroom courses are sent by email within 2 days of successfully attending your training course. Please check your junk / spam mail as they are often misplaced into junk due to the attachment.

If you cannot locate your certificate within your inbox and have checked junk / spam, please email [email protected] who can check the email address we have on file for you and resend.

We understand things can crop up that prevent you from attending a booked training course. We are happy to reschedule all classroom training courses provided the following is met⁚

• You provide 48 hours’ notice in writing by email, prior to the booked training date.
• You provide a named doctor’s letter, appointment letter or medical certificate covering the date of the course (for the student) to allow us to waive the rescheduling fee, or make payment of the rescheduling fee of £50 per day.
• If non-attendance is due to Covid, we will require a photo of your positive lateral flow test result including your name and today’s date written on the test or on a piece of paper within the photo. This will allow us to waive the rescheduling fee.
• Alternatively, a rescheduling fee of £50 per day will apply to rebook your training.

Please email our team at [email protected] to advise us of your wish to reschedule and our team will be happy to help. Upon your receiving your request to change date, our team will cancel your place pending hearing from you to rebook an alternative date or confirmation that you will attend to original date. Please respond promptly to our team to allow us to process your request quickly.

For full Terms & Conditions please see here

We will consider requests to make changes to booked classroom courses subject to the following⁚

• We receive 48 hours’ notice in writing by email, prior to the booked training date
• Payment of the rescheduling fee of £50 per day is made (plus any additional course fee if there is a price difference).
• You are welcome to transfer the booked person attending to another person, subject to the rescheduling fee of £50.

Please email our team at [email protected] to advise of the change you require and our team will be happy to help.

For full Terms & Conditions please see here

You are welcome to transfer the booked person attending to another person, subject to the rescheduling fee of £50.

Please email our team at [email protected] to advise of the change you require and our team will be happy to help.

For full Terms & Conditions please see here

As per our terms and conditions, all course bookings are non-refundable.

The only exception to this are for bookings paid through the following payment methods⁚

• Klarna
• Newpay

These payment methods allow you a statutory 14-day cooling off period which starts from the date of your payment and ends 14 days later, or as soon as you have activated online portal access and/or attended a training date. If you fail to attend a booked training date without notice within your 14 day cooling off period, this will be treated as if attended and your cooling off period will still expire. If you wish to cancel your agreement, please email [email protected] in the first instance, ensuring this is received within the 14-day period. Requests outside of this time will be declined.

For all other payment methods or queries relating to our cancellation policy, please see our full Terms & Conditions here